Visible by Verizon is a newcomer to the world of cell phone service providers, offering service since 2018. It is a low-cost carrier wholly owned by Verizon. When you go with Visible, you get the simple, no-frills plan offerings of a budget carrier without the occasional issues that come with other budget cell phone companies. If you’re interested in switching to one of the simplest cell phone service providers out there, we’ve done all the legwork and put together our research about Visible below.
Visible by Verizon pros and cons at a glance
| Pros | Cons |
| Affordable pricing with simple, all-inclusive plans that offer unlimited data, talk, and text. | Data speeds may be deprioritized during network congestion, which could impact streaming and download speeds during peak times. |
| Operates on Verizon’s extensive 4G LTE and 5G networks, providing reliable coverage. | Lacks traditional in-person customer service options, which may be a drawback for those who prefer face-to-face assistance. |
| No contracts or cancellation fees, offering flexibility for customers. | Some features and benefits limited to specific plans may not suit everyone’s needs or preferences. |
| Digital-first customer service model, appealing to tech-savvy users and those who prefer online interactions. |
About Visible by Verizon
Visible by Verizon is a digital-first wireless carrier that operates as a subsidiary of Verizon. It’s an all-digital phone service, meaning customers manage their accounts and access services entirely online through either Visible’s website or its mobile app. The carrier provides unlimited data, talk, and text on Verizon’s 4G LTE and 5G networks for a flat, prepaid monthly rate, supporting a wide range of Apple and Android devices. Visible caters to customers seeking simplicity and value, focusing on those who prefer to conduct their business digitally.
Since Visible is owned by Verizon, it doesn’t have to lease the use of its towers, meaning your service won’t be throttled when you’re in crowded areas, like concerts or sporting events.
Where to find the latest news and updates about Visible by Verizon
The latest news and updates about Visible by Verizon can be found on the official Visible website and the Verizon Newsroom. The Visible website is the primary source for service updates, plan details, and promotional offers, while the Verizon Newsroom provides broader corporate news, including updates that affect Visible and other Verizon subsidiaries.
Where to find a comprehensive guide to using Visible by Verizon services
A comprehensive guide to using Visible by Verizon services can be found directly on Visible’s official website. The website includes detailed FAQs, support articles, and a chat service for personalized assistance. These resources cover a wide range of topics, from getting started with Visible to managing your account, troubleshooting common issues, and maximizing your plan’s benefits.
How to find answers to frequently asked questions about Visible by Verizon
Answers to frequently asked questions about Visible by Verizon are readily available on Visible’s official website. The FAQ section addresses common queries related to plans, billing, network coverage, device support, and much more, providing a valuable resource for current and prospective customers seeking detailed information about the service.
Visible by Verizon service plans and pricing
When choosing a phone plan, pricing is one of the most important things to consider. Luckily, Visible has an easy-to-understand pricing model, with all taxes and fees rolled up into their advertised monthly/annual costs, which means there are no surprises when you go to pay your bill.
Visible by Verizon plans and pricing options
Visible by Verizon offers a straightforward pricing model with its all-in-one plans, which include unlimited data, talk, and text for as little as $23 per month when paying annually. This plan runs on Verizon’s 4G LTE and 5G networks. Visible also introduced the Visible+ plan, which enhances the standard offering with premium features like 50 GB of premium data, access to 5G Ultra Wideband speeds, and additional international calling and texting benefits. To better understand Visible’s offerings, we’ve assembled the most pertinent details in a table below:
| Plan name | Cost per month (billed monthly) | Cost per year (billed annually) | Amount of data | Extras |
| Visible+ | $45 | $395 | Unlimited premium data on Verizon’s 5G Ultra Wideband network, 50 GB per month premium data, and unlimited normal data on 5G and 4G LTE networks | Smartwatch service, $10/month discount on Verizon Home Internet, unlimited talk and text to Mexico and Canada, unlimited talk, text, and 2 GB of data per day when in Mexico and Canada, One Global Pass day/month (valued at $10/day), unlimited mobile hotspot data at twice the speed of the Visible plan |
| Visible | $25 | $275 | Unlimited data on 5G and 4G LTE networks | Unlimited mobile hotspot data, unlimited talk and text to Mexico and Canada, $5/month discount on Verizon Home Internet |
Visible by Verizon offers unlimited data plans
Visible by Verizon offers unlimited data plans. Both the standard Visible plan and the Visible+ plan include unlimited data, along with unlimited talk and text. The service is distinguished by its unlimited mobile hotspot usage, with speeds capped at 5 Mbps for the base plan and 10 Mbps for the Visible+ plan. The Visible+ plan further provides a premium data experience with unlimited premium data on Verizon’s 5G Ultra Wideband network, a new network that boasts speeds up to 10 times faster than their traditional 5G and 4G LTE networks. Unfortunately, this service is only available in select markets, mainly metropolitan areas. Visible+ also comes with 50 GB of high-priority premium data on Verizon’s 4G LTE and 5G Nationwide networks, which prioritizes your data needs when you’re in congested areas, like concerts or sporting events.
Family plan options unavailable with Visible by Verizon
Visible by Verizon simplifies plan options by offering a single, flat-rate plan that includes unlimited data, talk, and text. Visible does not offer family plans.
Network coverage and performance
Another important thing to pay attention to when shopping for a new phone plan is the coverage in the areas you frequent. After all, what good is a phone plan if you don’t have the service you need? Since Verizon owns Visible, customers have access to Verizon’s vast network coverage without having to pay the hefty price associated with Verizon-branded phone plans.
Visible by Verizon’s network coverage area
Visible by Verizon leverages Verizon’s 4G LTE and 5G networks, including 5G Nationwide and 5G Ultra Wideband in select areas, to provide extensive coverage across the United States. Their coverage area encompasses most of the United States, mirroring Verizon’s own network footprint. As Visible operates on one of the country’s largest and most reliable networks, customers can expect robust coverage in most urban and suburban and many rural areas. However, coverage quality may vary based on location and network congestion. Customers can check the coverage map on Visible’s website for detailed information on service areas.
Reliability of Visible by Verizon’s coverage
The reliability of Visible by Verizon’s coverage is generally high, benefiting from the comprehensive reach and performance of Verizon’s network. Customers report dependable service for both calls and data usage. Visible also supports features like Wi-Fi calling to enhance connectivity in areas with weaker cellular signals.
Visible by Verizon’s call quality
Call quality on Visible by Verizon is generally reliable and clear, benefitting from Verizon’s extensive 4G LTE and 5G networks. However, as with any wireless service, call quality can vary based on location, device, and network conditions. Visible’s support of Wi-Fi calling can improve call quality in areas with poor cellular coverage. Visible’s service also includes features to enhance call performance and reduce nuisances such as spam texts and robocalls, contributing to a positive overall call experience for customers.
Visible by Verizon’s data speeds
Visible by Verizon offers unlimited data on Verizon’s 4G LTE and 5G networks. Data speeds for Visible customers can be deprioritized during times of network congestion, especially for those on the less expensive plan. Visible+ subscribers receive higher priority on the network, similar to Verizon’s direct customers, which can result in faster data speeds during peak times. In areas with access to 5G Ultra Wideband, Visible+ users can experience significantly faster data speeds. Data speed experiences can vary widely based on location, network traffic, and whether the user is on the base plan or the Visible+ plan.
Device selection
Another important thing to know when choosing a cell phone service provider is whether you can bring your own device or if the provider offers phones to purchase or at a discount. Unfortunately, not every device is compatible with every provider. Below, we’ve compiled everything you need to know about bringing your own device and purchasing a device from Visible.
Devices that Visible by Verizon offers
Visible by Verizon offers a range of smartphones from leading manufacturers, including Apple, Samsung, Google, and Motorola. Customers can select from the latest models to more affordable options, ensuring a wide choice to suit different needs and preferences. Customers can purchase devices outright or pay monthly installments through Visible’s financing partner, Affirm, allowing for flexible payment options.
Kinds of devices that can be used with Visible by Verizon
Visible’s service is designed to be compatible with most modern unlocked smartphones that support Verizon’s network bands. Visible by Verizon supports a wide variety of Apple and Android devices, giving customers the flexibility to bring their own phone or purchase a new one directly from Visible. The service’s compatibility checker on the Visible website helps customers determine if their existing device is compatible with the Visible network, ensuring a smooth transition for new customers.
Bringing your own phone when switching to Visible by Verizon
Customers can bring their own phones when switching to Visible by Verizon. Visible supports a broad array of unlocked smartphones that can operate on Verizon’s 4G LTE and 5G networks. The Visible website features a phone compatibility checker tool, where customers can enter their device’s IMEI number to confirm compatibility before switching.
How Visible by Verizon handles device upgrades and trade-ins
Visible by Verizon offers the option to purchase new devices outright or through financing with Affirm. They also have an upgrade program, where Visible will pay off up to the last 50% of your phone when upgrading if you’ve financed it through Affirm. If you own your device outright, they also have a trade-in program where you can sell your phone to Visible for credit toward your next phone.
Activation process
Activating your phone when you’re getting a new cell phone service provider can be a pain, especially if you’re transferring your number over from a previous provider. Below, we’ve assembled everything you need to know about Visible’s activation process.
How to switch to Visible from your current provider
Switching to Visible by Verizon from another provider is a straightforward process that can be initiated online. Customers can sign up for service through the Visible website or app, where they will choose a plan, check their phone’s compatibility, and decide whether to bring their own device or purchase a new one. Visible offers eSIM activation for compatible devices, which can significantly speed up the process, enabling activation in as little as 15 minutes. For devices requiring a physical SIM card, Visible ships one with next-day delivery.
How to activate a new phone with Visible by Verizon
Activating a new phone with Visible involves either inserting a new SIM card provided by Visible or setting up an eSIM on compatible devices. The activation process is completed online through the Visible website or app, where customers will follow step-by-step instructions to start their service. The process includes verifying payment information and, if necessary, porting an existing phone number to Visible.
Customer support and satisfaction
Another key aspect when choosing a cell phone service provider is customer support and satisfaction, especially if you or your loved one tends to rely on customer support more than the average person. Unfortunately, if you prefer face-to-face or telephone interactions and going to a store to sort out problems, Visible might not be the right carrier for you. Although Verizon owns it, Visible is a digital-first company, meaning there aren’t any physical locations you can go to, and there is no number you can call to talk to a representative.
Visible by Verizon customer service
Visible by Verizon’s customer service is structured around its all-digital platform, offering support primarily through live chat on their website and app, as well as through social media channels. This approach caters to a customer base that prefers online interactions. Visible’s commitment to digital convenience is evident in their customer service model, which aligns with the needs of customers who seek fast and efficient online support.
Visible by Verizon customer satisfaction vs. other cell phone providers
Visible by Verizon, leveraging Verizon’s extensive network, focuses on providing a simplified, value-driven service that appeals to a broad range of customers, including seniors looking for straightforward plans and reliable coverage. Customer satisfaction may vary, with many appreciating the affordable pricing and the unlimited data offerings, but some express concerns over network deprioritization during peak times. Visible’s unique digital-first customer service approach also sets it apart, though preferences for this style of service can vary by individual.
Customer support satisfaction
Customer satisfaction with Visible by Verizon’s support tends to reflect the convenience and accessibility of its digital-first approach. While many customers appreciate the ease of managing their accounts and resolving issues through the app or website, others may miss the option for in-person support that traditional carriers offer. Overall satisfaction can vary, with many customers valuing the simplicity and efficiency of the service, especially those comfortable with digital platforms.
One way to gauge customer satisfaction is by visiting Visible’s Better Business Bureau and Trustpilot pages. However, it is sometimes difficult to gauge just how good or bad a company’s service actually is from these reviews. Generally speaking, very few people leave good reviews for any company, especially cell phone service providers, on these websites.
Customer support options
Visible by Verizon offers customer support primarily through its app and website, with live chat being the main channel for assistance. Support is also available through Visible’s social media accounts, where customers can reach out for help. This digital-focused approach reflects Visible’s overall strategy and caters to a tech-savvy customer base that prefers online interactions for convenience and speed.
Visible by Verizon customer reviews
Customer reviews for Visible by Verizon often highlight the affordable pricing and the benefits of unlimited data on Verizon’s network. Reviews may vary, with positive feedback focusing on cost-effective plans and digital convenience, while critical reviews might mention experiences of network deprioritization or preferences for more traditional customer service options. Overall, Visible is frequently praised for its value and the simplicity of its service model.
Additional features and benefits
Visible by Verizon offers several notable features and benefits, including unlimited data, talk, and text, with no speed caps on Verizon’s 4G LTE and 5G networks for its Visible+ plan. Other benefits include unlimited mobile hotspot usage, Wi-Fi calling, and scam protection to reduce robocalls. The Visible+ plan also adds premium network access, international calling, and smartwatch connectivity, enhancing the overall value of Visible’s offering.
Contracts and billing practices
Another important aspect of choosing a cell phone provider is their contracts and billing practices. While some have incredibly complex billing practices that allow them to sneak in costly fees every month, Visible’s billing practices are simple and transparent, with all taxes and fees built into their advertised pricing.
Contracts and cancellation fees
Visible by Verizon operates without contracts, offering month-to-month service plans without long-term commitments. This flexibility is a significant advantage for customers, including seniors, who may prefer to avoid being locked into a contract. There are no cancellation fees, allowing customers to start or stop service as needed without financial penalty.
Data usage and overage charges
Visible by Verizon provides plans with unlimited data, eliminating concerns about data overage charges. While data speeds may be deprioritized during times of network congestion, especially for those on the base plan, there are no additional charges for high data usage, making Visible an attractive option for users seeking worry-free data access.
Final thoughts on Visible for seniors
Visible by Verizon is a fantastic option if you’re looking for simple, straightforward billing and service. Their reliance on the Verizon network means you can expect the same level of service as you would receive with the Big Three provider at just a fraction of the cost. However, if you’re considering Visible, you’ll also have to think about the fact that you won’t receive the same level of customer service as you would with a Big Three provider, as they do not have any stores. All customer service inquiries need to be handled either through their app or online.
