If you’re a senior looking for cell phone service, chances are you’ve heard of Consumer Cellular, a large cell phone service provider marketed directly to seniors. Consumer Cellular is known for its easy-to-navigate website, specialized phones and plans designed just for seniors, and award-winning customer service, which is why we’ve picked them as the cell phone provider with the best customer service. If you or an older adult loved one is looking to start cell phone service or switch providers, it’s important to be well-informed. For those interested in switching to Consumer Cellular, we’ve done the research and legwork to assemble everything you need to know about their service.
Let’s look at some of the advantages and drawbacks of using Consumer Cellular, which we’ll explain in more detail throughout this review.
Consumer Cellular pros and cons at a glance
| Pros | Cons |
| Offerings include user-friendly devices and plans that can be adjusted without penalty. | Uses AT&T’s network for extensive reach, but coverage and data speeds may vary. |
| No long-term contracts. | Device selection not as extensive as that of larger carriers. |
| Numerous accolades for customer service. | |
| Competitive pricing with additional discounts for AARP members. |
About Consumer Cellular
Consumer Cellular is a prominent cell phone service provider in the United States, recognized for catering specifically to the senior demographic, those aged 50 and above. This focus is underscored by its partnership with AARP since 2008, offering exclusive discounts and benefits to AARP members. Established in 1995, Consumer Cellular is based in Tigard, Oregon, and boasts a significant workforce, indicating a substantial presence within the United States telecom market. It provides a variety of plans, including those tailored for seniors, with flexibility in plan choice and pricing to accommodate different data needs and budgets.
Consumer Cellular operates as a mobile virtual network operator (MVNO), meaning it leases the use of towers from a “Big Three” cell phone service provider. The company primarily leases from the AT&T network, ensuring widespread coverage.
Consumer Cellular offers flexible, cost-effective service plans tailored to seniors and provides exclusive discounts to AARP members. Its commitment to serving the older population is further demonstrated through its customer service accolades and partnerships aimed at enhancing the mobile phone experience for seniors.
Where to find the latest news and updates about Consumer Cellular
You can find the latest news and updates about Consumer Cellular on their official website and social media platforms. Additionally, Consumer Cellular’s updates, including new service plans, offers, and changes to their network or policies, are frequently covered in tech blogs, industry news websites, and forums that focus on mobile carriers and services for seniors. Regularly checking these sources will provide you with the most current information.
Where to find comprehensive guides on Consumer Cellular services
The company’s official website provides a comprehensive guide to using Consumer Cellular services. This guide includes detailed instructions on selecting a service plan, activating a device, managing your account, and utilizing additional services. The website also hosts an FAQ section addressing common queries and concerns, offering a wealth of resources to ensure customers can make the most of their Consumer Cellular experience.
How to find answers to frequently asked questions about Consumer Cellular
Answers to frequently asked questions about Consumer Cellular are readily available on the company’s official website under the Support and FAQ section. These FAQs cover a wide range of topics, including billing, network coverage, device support, and plan customization. Additionally, Consumer Cellular’s customer service representatives are accessible via phone or online chat to provide personalized assistance with any queries not addressed in the FAQs.
Consumer Cellular service plans and pricing
Consumer Cellular offers a wide range of plans and pricing for just about every price point and data need. Below, we’ve assembled everything you need to know about their plans and pricing to help you better understand their offerings.
Consumer Cellular’s plans and pricing options
Consumer Cellular offers a variety of plans catering to different usage needs and preferences. These include single-line plans starting from 1 GB of data at $20 per month to unlimited data for $50 per month. Family discount plans are also available, providing cost savings for additional lines. Every plan that Consumer Cellular offers comes with unlimited talk and text.
| Cost per month (for one line) | Amount of data |
| $50 | Unlimited |
| $35 | 10 GB |
| $25 | 5 GB |
| $20 | 1 GB |
While Consumer Cellular does not offer a senior discount per se, it does offer a 5% discount on all its plans for AARP members. Since AARP memberships are just $16 a year, Consumer Cellular customers should consider joining if they are thinking about a plan of 10 GB per month or more: The 5% discount on your cell phone plan will pay for your AARP membership and put some additional money in your pocket.
Consumer Cellular’s unlimited data plan
Consumer Cellular’s most expensive plan boasts unlimited 5G data. Although it is technically the most expensive plan they offer, it’s priced competitively with the offerings of other leading providers, coming in at $50 a month.
Family plan options available with Consumer Cellular
Consumer Cellular offers family plans with discounts applied for multiple lines. Family plans offer additional savings, adjusting prices based on the number of lines and the chosen data package. These plans allow customers to add additional lines to their account at a reduced cost, providing unlimited minutes and texting and shared data across all lines.
Network coverage and performance
When choosing a cell phone service provider, network coverage is one of the most important things you should consider. After all, a cell phone isn’t very useful if you don’t have service in the areas you frequent the most. Below, we’ve covered everything you need to know about Consumer Cellular’s network coverage.
Consumer Cellular’s coverage area
Consumer Cellular provides its services using the AT&T network, ensuring extensive coverage across the United States. This partnership allows Consumer Cellular customers to enjoy reliable service in a vast majority of areas, including both urban and rural locations. The coverage map available on Consumer Cellular’s website shows specific coverage information about where service is available and the expected performance in different regions. This resource is invaluable for assessing how well Consumer Cellular will meet one’s needs based on geographic location and typical travel patterns.
Reliability of Consumer Cellular’s coverage
The reliability of Consumer Cellular’s coverage is highly regarded, thanks to its use of the AT&T network, which is known for its extensive and dependable coverage nationwide. Consumer Cellular customers benefit from this robust infrastructure, experiencing reliable connectivity for calls, texts, and data services.
It’s important to note, though, that as an MVNO, Consumer Cellular does not own the towers it utilizes, so customers can experience slower speeds in congested areas, such as concert venues and amusement parks. The owners of the towers (AT&T in this case) are legally allowed to prioritize their own customers in these situations and offer them better service than those whose provider leases the towers. While this won’t affect most people most of the time, it’s important to know before choosing a cell phone service provider.
Consumer Cellular’s call quality
Consumer Cellular’s call quality is generally rated highly, benefiting from the comprehensive coverage and reliability of the AT&T network. Customers can expect clear voice calls across a wide range of areas within the United States. The quality of service, including call clarity and connection stability, is often cited as a reason for Consumer Cellular’s strong customer satisfaction ratings. As with any mobile service, experiences may vary based on location, device, and network congestion.
As we mentioned before, it’s important to remember that with an MVNO like Consumer Cellular, you may encounter some connectivity issues in very crowded places, like concerts. However, this is rarely a meaningful issue for the vast majority of people.
Device selection
When choosing a cell phone service provider, it’s also important to know if your existing device will be compatible with their service and whether they offer phones for purchase or discounts on cell phones. Consumer Cellular allows you to bring your own device if compatible, and they also offer devices for purchase. Additionally, they offer some devices tailored specifically for seniors.
Devices that Consumer Cellular offers
Consumer Cellular provides a wide range of devices catering to various user preferences and needs. Their offerings include simple flip phones designed for ease of use, smartphones from leading brands like Apple and Samsung, and devices specifically tailored for seniors, featuring large buttons and easy-to-navigate interfaces. The selection ensures that every customer can find a phone that suits their lifestyle and technology comfort level, from basic models for calling and texting to advanced smartphones capable of video calls, internet browsing, and app usage. Although they do offer a wide range of devices, their selection may be a little less extensive than that of larger companies, which might limit options for users looking for specific models.
Kinds of devices that can be used with Consumer Cellular
Consumer Cellular supports a broad array of devices, including those it sells directly and others that customers may already own. Thanks to Consumer Cellular’s operation on the AT&T network, most unlocked devices that are compatible with AT&T’s or T-Mobile’s network can be used with Consumer Cellular plans. This includes a wide range of phones from various manufacturers, ensuring that customers can bring their own device if they prefer not to purchase a new one.
Devices compatible with Consumer Cellular’s network include most modern smartphones, such as iPhones, Samsung Galaxy phones, and devices from other manufacturers like Motorola and LG. Additionally, Consumer Cellular sells compatible phones directly, ranging from basic flip phones to advanced smartphones, ensuring customers have access to devices guaranteed to work seamlessly with their network.
Bringing your own phone when switching to Consumer Cellular
Consumer Cellular allows and encourages customers to bring their own phone when switching to their service, as long as the device is unlocked and compatible with AT&T’s or T-Mobile’s network. This option provides flexibility and cost savings for customers wishing to keep their devices. Consumer Cellular has a simple process for transferring service to a customer’s existing phone, which includes checking the device’s compatibility on their website and obtaining a Consumer Cellular SIM card.
How Consumer Cellular handles device upgrades and trade-ins
Consumer Cellular offers a straightforward path for customers to upgrade their devices, either by purchasing them outright or through financing options. Customers interested in upgrading or trading in their current device are advised to contact Consumer Cellular customer service or visit a retail partner like Target for assistance and to explore available options.
Activation process
You’ll also want to pay attention to how easy the activation process is when choosing a new cell phone service provider. Luckily, Consumer Cellular makes the process very easy, and their award-winning customer service team is always there to help if you run into any issues.
How to switch to Consumer Cellular from your current provider
Switching to Consumer Cellular from another provider is a seamless process. If a customer plans to keep their current phone, they should first ensure that it is unlocked and compatible with Consumer Cellular’s network. They can then select a plan that fits their needs via Consumer Cellular’s website or over the phone with customer support specialists. Consumer Cellular will send a new SIM card in the mail. After receiving the SIM card from Consumer Cellular, customers can activate their service online or by calling customer support. The process is straightforward, with Consumer Cellular’s customer service team available to assist every step of the way.
How to activate a new phone with Consumer Cellular
Customers can activate a new phone with Consumer Cellular by following the activation process provided with their device or SIM kit. This typically involves inserting the new SIM card into the device, turning on the phone, and following the on-screen instructions. If additional assistance is required, Consumer Cellular’s customer service can guide customers through the process over the phone. Detailed instructions and support are also available on Consumer Cellular’s website, ensuring customers can quickly start using their service with minimal hassle.
Customer support and satisfaction
Customer support can be a significant factor when switching to a new cell phone service provider. Some people lean on customer service more than others. Consumer Cellular is an excellent option for those who tend to rely on customer service more than average. Their best-in-class, award-winning customer service is always there to help you, making Consumer Cellular our choice for cell phone service provider with the best customer service.
Consumer Cellular customer service
Consumer Cellular is well-regarded for its customer service, which has been a significant factor in the company’s popularity, especially among seniors. Consumer Cellular has received numerous accolades for customer satisfaction, indicating a strong emphasis on quality service. It has been recognized multiple times by J.D. Power for outstanding customer service among non-contract wireless providers.
Consumer Cellular provides support through various channels, including phone, email, and online chat, ensuring that customers have multiple ways to get help when needed. Their emphasis on accessible and responsive customer support aligns with the needs of seniors, who may prioritize the ability to reach out for assistance easily.
Consumer Cellular customer satisfaction vs. other cell phone providers
Consumer Cellular stands out for its high customer satisfaction rates, particularly among seniors. It has been rated highest by Consumer Reports subscribers on several occasions and received accolades for customer service from J.D. Power and PC Magazine. These recognitions highlight Consumer Cellular’s commitment to serving its customers’ needs effectively, contributing to its reputation as a leading service provider for seniors. The company’s focus on simplicity, value, and customer support makes it a favored choice compared to other carriers that may not specifically cater to the senior demographic.
Customer support satisfaction
Customers of Consumer Cellular tend to be highly satisfied with the customer support offered, as evidenced by the company’s awards and recognitions in customer service excellence. Consumer Cellular’s consistent ranking as a top service provider in customer support by J.D. Power and high ratings in Consumer Reports underscore the company’s success in ensuring customer satisfaction. Its approach to customer service, tailored to senior needs with clear communication and easy access to support, has been a key factor in maintaining high satisfaction levels among its user base.
While awards and accolades are noteworthy, when determining whether customers are satisfied with a company, it’s also important to look at what the actual customers are saying. A couple of great places to find this information are the Better Business Bureau, where Consumer Cellular currently has an A rating and 3.07/5 stars in terms of customer reviews (which is very good in the realm of the BBB). Additionally, Consumer Cellular has a 4.2/5 star rating on Trustpilot, which, again, is a stellar rating.
Customer support options
Consumer Cellular offers a comprehensive range of customer support options to address the needs and preferences of its users. These include:
- Phone support with a toll-free number, allowing customers to speak directly with a representative.
- Online chat for real-time assistance on the Consumer Cellular website.
- Email support for less urgent queries or when detailed documentation is needed.
- A robust FAQ section on their website, providing answers to common questions and guidance for troubleshooting common issues.
Consumer Cellular customer reviews
Customer reviews for Consumer Cellular are generally positive, with many highlighting the provider’s exceptional customer service, affordable plans, and senior-friendly offerings. However, as with any service, experiences can vary, and some reviews may point out areas for improvement or express dissatisfaction with specific aspects of the service. Overall, the company’s strong reputation for customer satisfaction and support suggests that most customers have a positive experience with Consumer Cellular.
In addition, PC Magazine readers selected Consumer Cellular as their top mobile carrier, earning a score of 87 out of 100, which the magazine described as demonstrating user appreciation “almost unheard of in the tech world.” This accolade was part of the magazine’s annual “Consumer Recommended” list for 2018, and the company has been chosen as “Favorite Wireless Carrier” by PC Magazine readers six years in a row.
Additional features and benefits
Consumer Cellular offers several additional features and benefits to enhance the user experience, particularly for seniors. These include:
- Exclusive discounts for AARP members, providing savings on service plans and products.
- Flexible plan options that allow customers to change their plan without penalty, accommodating fluctuating needs and usage patterns.
- A straightforward device upgrade process, making it easier for customers to access the latest technology.
- Comprehensive customer support options, ensuring help is readily available when needed.
Contracts and billing practices
Contracts and billing practices are important to consider when choosing a cell phone service provider. As you might expect, Consumer Cellular is very straightforward and honest when it comes to you spending your hard-earned money.
Contracts and cancellation fees
Consumer Cellular does not require customers to sign long-term contracts, allowing for greater flexibility and freedom. This approach means customers can change their plan or leave the service without facing cancellation fees. This policy is particularly beneficial for seniors who may have changing needs or wish to avoid the constraints of a long-term commitment.
Length of contract term for Consumer Cellular
As mentioned, Consumer Cellular does not enforce long-term contract terms for its plans, instead offering month-to-month service. This model aligns with the company’s philosophy of providing straightforward, flexible service options that can be adjusted as customers’ needs change without the worry of being locked into a contract.
Data usage and overage charges
Consumer Cellular’s approach to data usage and overage charges is customer-friendly. Plans automatically adjust to the next tier if the data allowance is exceeded. It’s important to note that if your plan is automatically upgraded, you will have to manually downgrade it for the next billing cycle to avoid paying for the more expensive plan. This system helps prevent surprise overage charges, ensuring that customers only pay for the additional data they need.
For those on the unlimited data plan, speeds are reduced once the 50 GB high-speed data allotment is used, but data remains accessible without extra charges. This approach reflects Consumer Cellular’s focus on transparent, senior-friendly practices.
Wrapping it up
Consumer Cellular is a fantastic provider overall with some of the best customer service in the industry. If you’re looking for great coverage and the confidence that you can get help from top-rated customer service, then Consumer Cellular is an excellent choice. When you couple this with the fact that they have phones and plans designed specifically for seniors, there’s not much to dislike about Consumer Cellular.
