AT&T offers a wide range of network services, from internet and television to cell phone service. Here, we’ll focus on their cell phone service, as they are our pick for the best cell phone provider for seniors when it comes to customization. Their wide range of both prepaid and postpaid plan offerings means there is guaranteed to be a plan that suits you and your needs. If you’re interested in switching to AT&T, we’ve done all the legwork and compiled everything you need to know below so you don’t have to spend time researching whether AT&T is right for you or a loved one.
Older adults have several unique factors to consider when choosing a cell phone provider. AT&T makes the top of our list for people looking for product and service customization. Let’s go over some of the important details you need to know about this provider so you can learn whether AT&T is right for you.
First, let’s examine some pros and cons of AT&T’s cell service offerings, which we’ll explain in more detail throughout this review.
AT&T pros and cons at a glance
| Pros | Cons |
| Extensive national coverage with a growing 5G network. | Pricing can be higher compared to some competitors, especially for individual plans. |
| Wide selection of mobile devices and plans allows customers to tailor a cell phone plan to their specific needs. | Customer service experiences can be inconsistent. |
| Additional features and benefits, such as access to streaming services and international roaming options. | Network congestion in densely populated areas can impact data speeds and call quality. |
| Various customer support channels, including thousands of retail stores. | Senior discounts are available only for residents of Florida. |
About AT&T
AT&T is a leading telecommunications company offering many services, including wireless communication, internet services, and digital entertainment. With a history spanning over a century, AT&T has been at the forefront of technological innovation in telecommunications for decades. AT&T offers comprehensive cell phone service across the United States, making it one of the country’s leading providers. It is recognized for its extensive 5G network, which is touted as the nation’s most reliable, reaching approximately 295 million people.
AT&T has structured its services to cater to a variety of customer needs. It offers plans at various price points and a large selection of devices so everyone can find a plan that meets their needs.
Where to find the latest news and updates about AT&T
The latest news and updates about AT&T can be found on their official website under the Newsroom section, which features press releases, updates on new services, and information about company initiatives. Additionally, AT&T maintains an active presence on social media platforms, where they share the latest developments, tech tips, and promotional offers.
Where to find comprehensive guides on using AT&T services
A comprehensive guide to using AT&T services is available on their official website, including detailed information on plans and services, troubleshooting guides, and device user manuals. The AT&T Community Forums also serve as a valuable resource, offering user-generated tips, advice, and solutions for various topics related to AT&T services.
How to find answers to frequently asked questions about AT&T
Answers to frequently asked questions about AT&T services can be found in the FAQ section of their official website. This section covers a broad spectrum of queries, including billing, service setup, device support, and troubleshooting. The AT&T Community Forums are another resource where users can find answers and discuss their questions with other customers and AT&T representatives.
AT&T service plans and pricing
When choosing a cell phone plan, pricing is one of the most important aspects to consider. Although AT&T offers a wide range of plans at almost every price point, you may not know exactly what you need.
AT&T offers a variety of wireless plans designed to meet different needs and budgets, including unlimited data and shared data plans with both prepaid and postpaid options. The company’s wireless plans often include benefits like access to the AT&T 5G network, unlimited talk and text, and data rollover. Pricing varies considerably based on the plan’s data allowance, the number of lines, and additional features. We’ve outlined the basics of their plan offerings in the table below.
| Plan name | Cost per month for one line | Data allowance | Prepaid or postpaid |
| Unlimited Premium PL | $85.99 | Unlimited talk, text, and high-speed data that won’t slow down based on usage, 60 GB of hotspot data | Postpaid |
| Unlimited Extra EL | $75.99 | Unlimited talk, text, and basic data, 75 GB of high-speed data, 30 GB of hotspot data | Postpaid |
| Unlimited Starter SL | $65.99 | Unlimited talk, text, and basic data, 5 GB of hotspot data | Postpaid |
| Value Plus VL | $50.99 | Unlimited talk, text, and basic data | Postpaid |
| 4GB | $50.00 | Unlimited talk and text, 4 GB of basic data | Postpaid |
| Unlimited + 5GB hotspot data | $50.00 | Unlimited talk, text, and basic data, 5 GB of high-speed data, 5 GB of hotspot data | Prepaid |
| Unlimited | $40.00 | Unlimited talk, text, and basic data | Prepaid |
| 15GB data | $40.00 | Unlimited talk and text, 15 GB of high-speed data | Prepaid |
| 8GB data | $33.00 | Unlimited talk and text, 8 GB of high-speed data | Prepaid |
| 5GB data | $30.00 | Unlimited talk and text, 5 GB of high-speed data | Prepaid |
| Unlimited + 10GB hotspot data | $25.00 | Unlimited talk, text, and basic data, 10 GB of hotspot data | Prepaid |
AT&T’s unlimited data plans
AT&T offers both prepaid and postpaid unlimited data plans that provide limitless data usage without overage charges. These plans typically include additional perks like access to AT&T’s 5G network, mobile hotspot data, and premium entertainment options. Unlimited plans cater to high data users and families looking for simplicity and convenience in their mobile service.
Seniors may like unlimited data plan options for a variety of reasons. First, they have the option of choosing to prepay for their service or not, depending on their budget or financial situation. Second, the 5G network and mobile hotspot data can offer great coverage while traveling or living in different locations. Seniors can use data as they see fit, whether it’s to stream on a device while with the family or to use for reliable, turn-by-turn directions.
Family plan options available with AT&T
AT&T offers family plans, known as shared data plans, which allow multiple lines to share a pool of data, making it a cost-effective solution for families. These plans come with unlimited talk and text, and the data allowance can be selected based on the family’s total usage. Family plan pricing varies based on the number of lines and the chosen data package.
Multiline or shared data plans can be great for seniors looking for cost-effective solutions for sharing data in a household. If one individual in a couple uses more data than the other, there’s little to worry about. If the customer would like to become a part of a shared data plan with their adult children’s family, this type of option can meet their needs, too.
AT&T senior discounts for cell phone plans
AT&T offers a senior plan for those 55 and older. It is available only for residents of Florida, so a large majority of people are ineligible. However, AT&T does offer a monthly discount of $10 per line for AARP members on the AT&T Unlimited Premium plan, which does not have a state-specific requirement.
AT&T service’s monthly cost
The monthly cost of AT&T’s service depends on the chosen plan, the number of lines, and any additional features or services. Unlimited plans generally start at a higher price point but offer more value with unlimited data and added perks. Shared data plans and prepaid options provide more flexibility in pricing. AT&T has a wide range of options, with pricing starting at just $25 per month for their most basic prepaid plan and going up to $85.99 a month for their highest-end postpaid plan.
AT&T has structured its services to cater to various customer needs, including those seeking bundling options for cell phone service with home or 5G wireless internet, potentially offering a 25% monthly savings for eligible unlimited data plan customers who are also AT&T internet subscribers.
Despite its strengths, AT&T’s plan prices may not be the cheapest. However, they offer a wide range of plans, meaning there is a plan for everyone. Also, when comparing unlimited data plans, AT&T’s Unlimited Premium PL at $85.99 a month is priced slightly lower than the top plans of its major competitors, Verizon and T-Mobile, whose most expensive single-line plans cost around $90 a month.
Luckily, AT&T has stores practically everywhere, so you can speak in person with someone who can help you choose the right plan that meets your budget. You can also talk to a customer service representative via phone or online chat if getting to a store is challenging.
Network coverage and performance
Another important consideration seniors should keep in mind when choosing a cell phone service provider is service. AT&T is one of the Big Three cell phone providers (one of the largest providers, along with Verizon and T-Mobile), so you can expect top-notch service from them. Additionally, since you’ll be a direct customer of AT&T rather than a budget provider who leases the rent of their cell towers, you’ll be among the last people to have your service throttled in crowded areas, like concerts and sporting events.
AT&T’s coverage area
AT&T’s extensive network coverage provides reliable service across most of the United States. The company operates a nationwide 5G network, which offers enhanced speed and connectivity in supported areas. AT&T’s 4G LTE network covers even broader areas, ensuring customers can access high-speed internet and voice services nearly everywhere in the country.
AT&T’s coverage area encompasses major cities, towns, and many rural areas. It is known for its balanced coverage, ensuring strong signal strength from urban to rural areas, with a 4G LTE coverage of approximately 68% of the country and a growing 5G network. The company’s 5G network is rapidly expanding, aiming to provide customers with even more comprehensive coverage and faster speeds nationwide. Detailed coverage maps on AT&T’s website allow users to check the availability of AT&T services in their specific area.
Reliability of AT&T’s coverage
Coverage is generally reliable, with AT&T frequently investing in network enhancements and expansions. The network’s coverage and reliability are strong selling points, with 4G LTE slightly behind Verizon but ahead of T-Mobile and 5G coverage that significantly outpaces Verizon. AT&T’s 5G network is noted for its reliability, providing fast and consistent service where available. However, like any wireless network, coverage can vary based on location, terrain, device, and building structures.
AT&T’s call quality
AT&T is known for its strong network quality and extensive coverage, which generally results in high call quality across much of the United States. However, experiences can vary based on location, device, and network congestion.
Device selection
AT&T offers a wide range of devices for purchase, or if you prefer, you can bring your own device to a plan by using the phone you already have. An extra perk of choosing AT&T is that, with their extensive network of brick-and-mortar stores, when you’re shopping for a new device, you can go into a store and test the device and see if you like the physical size and appearance before purchasing.
Devices that AT&T offers
AT&T offers a wide range of mobile devices for purchase, including the latest smartphones from Apple, Samsung, LG, and other manufacturers. They also offer basic phones with features more suited for seniors, like larger buttons and screens, simplified menus, and hearing aid compatibility. Additionally, AT&T provides tablets, smartwatches, and other connected devices.
Phones compatible with AT&T
AT&T’s network supports a broad spectrum of devices, including virtually all smartphones and feature phones. For seniors looking to bring their own device, it’s important to ensure the device is unlocked and supports AT&T’s network frequencies for 4G LTE and 5G. To see if your device works with AT&T, you can use their handy IMEI checker.
Bringing your own phone when switching to AT&T
AT&T allows customers to bring their own devices as long as they are unlocked and compatible with AT&T’s network. This can be an appealing option for seniors who are comfortable with their current device and wish to avoid the cost and hassle of purchasing a new one.
How AT&T handles device upgrades and trade-ins
AT&T offers several options for customers looking to upgrade their device or trade in an old one. Seniors can benefit from trade-in programs to get credit toward a new device. AT&T also often runs promotions, including discounts on new phones with a trade-in. Be sure to check with customer service for any promotions that are currently running.
Activation process
Whether an older adult is a tech-savvy cell phone user or new to the technology, every AT&T customer needs to proceed through the activation process. Different situations exist, like those switching their services from one provider to another or those activating a phone for the first time. Below are the details.
How to switch to AT&T from your current provider
Switching to AT&T involves selecting a plan, choosing a device (or bringing your own), and transferring your current phone number if desired. AT&T offers online resources and customer support to help with the transition, making it as seamless as possible for seniors.
How to activate a new phone with AT&T
You can activate a new phone with AT&T online through AT&T’s website or by visiting an AT&T store. The process includes choosing a plan, inserting a new SIM card into the device, and following the steps provided by AT&T for activation.
Customer support and satisfaction
Another key component of a cell phone service provider is customer service. Since AT&T is a large, established provider, its customer service is available in many forms and locations. You can receive support online, over the phone, or in person at one of their thousands of physical locations.
AT&T customer service
AT&T provides customer service through various channels, including phone support, online chat, social media, and physical retail stores. They aim to offer comprehensive support for their services and products, including billing inquiries, technical support, and account management. AT&T’s customer service quality can vary based on the complexity of the issue and the communication channel used. They also offer accessibility services for customers with disabilities, ensuring a broad range of support options.
Customer support options
AT&T offers several customer support options, including:
- Phone support.
- Online chat.
- AT&T Community Forums.
- Social media.
- Physical retail stores.
AT&T customer satisfaction vs. other cell phone providers
AT&T, as one of the largest telecommunications providers, competes closely with other major carriers in terms of customer satisfaction. Independent surveys and reports from organizations like J.D. Power and the American Customer Satisfaction Index (ACSI) can provide insight into how AT&T ranks against its competitors in various aspects of service, including network performance, customer service, and value.
Customer support satisfaction
As with any large service provider, customer satisfaction with AT&T’s support can fluctuate. Feedback can be found in customer reviews, social media, and consumer surveys. These sources give a sense of general customer sentiment regarding the responsiveness, helpfulness, and resolution effectiveness of AT&T’s customer support team.
AT&T customer reviews
Customer reviews for AT&T can be found on various platforms, including online forums, social media, and consumer review websites, like Trustpilot and the Better Business Bureau. These reviews often cover a wide range of experiences, from network coverage satisfaction and plan flexibility to customer service experiences and device selection. It’s important to note that when looking for consumer opinions online, especially regarding cell phone service, you’ll rarely find a positive review, as people rarely take the time to leave good reviews for companies.
Additional features and benefits
AT&T offers a variety of additional features and benefits with its plans, which may include:
- Free access to premium streaming services with certain plans.
- International roaming options and packages for travelers.
- Advanced security features on some plans, including spam and fraud call blocking.
- Accessibility features designed to help customers with disabilities.
Contracts and billing practices
Another key element to pay attention to when choosing a cell phone provider is their contracts and billing practices. Since AT&T is a legacy carrier, some plans come with pesky fees, so it’s important to read the fine print before signing on the dotted line. However, they do offer plans without contracts or fees.
Contracts and cancellation fees
AT&T offers both contract and no-contract plans. Contract plans might have early termination fees if the service is canceled before the end of the contract period. Plans without contracts operate month to month and don’t have early termination fees. Customers should review the terms of their specific plan for details on contracts and potential cancellation fees.
Length of contract terms for AT&T plans
Contract terms for AT&T plans with contracts typically range from one to two years. Terms can also depend on whether the plan comes with a discounted device. However, AT&T also offers no-contract options that provide more flexibility to change plans or carriers without incurring early termination fees.
Data usage and overage charges
AT&T’s approach to data usage and overage charges varies by plan. Some plans offer unlimited data usage, while others include a set amount of data each billing cycle with charges for additional data used. AT&T also offers tools for monitoring data usage to help avoid unexpected overage charges.
Wrapping it up
Overall, AT&T is a great cell phone service provider. They offer their customers everything you would expect from a legacy provider, from thousands of physical locations to a wide range of cell phone service plans. If you’re looking for a provider with tons of options, reliable service, and an established network, AT&T may be the cell phone provider for you.
