FAQ
General questions
When you call ElderLife, A Financial Concierge® listens to you to gain an understanding of your family’s needs, goals, and timeline. He or she walks you through all of the funding options available to you and then makes recommendations for your unique situation. You may also be connected to providers that can help you accomplish your goal of paying for senior living. Best of all, you will gain the knowledge and confidence to make informed financial decisions.
Monday – Thursday: 8:00 AM – 6:00 PM EST
Friday: 8:00 AM – 5:00 PM EST
Weekends: (On-call agent available)
Anyone moving can get assistance from ElderLife. Whether you are moving from one home to another, downsizing from a large home into a smaller home, or moving to a community, we are here to help you and your family make your transition easier.
Send us a message on our Contact Us form and we’ll respond as soon as we can, usually within one business day.
Veterans aid and assistance
Only the Department of Veterans Affairs (VA) can determine eligibility for VA benefits, but the AidandAttendance.com application software was created by a VA accredited attorney based on the eligibility criteria set forth by the Department of Veterans Affairs and the attorney’s decade long experience helping families receive A&A benefits.
Filing your application with the Department of Veterans Affairs (VA) is free.
AidandAttendance.com offers software packages for a one-time technology fee.
Important Notice: We’re Here to Help, But We’re Not the VA
By purchasing the AidandAttendance.com application technology, the customer understands and agrees that they are purchasing software to facilitate the completion of Department of Veterans Affairs (VA) Aid and Attendance Pension benefits. The customer understands and agrees that neither AidandAttendance.com nor any employees or representatives of AidandAttendance.com are VA accredited attorneys or agents and will not prepare or submit a claim for Aid and Attendance benefits to the VA and that only the Department of Veterans Affairs can make a determination of eligibility.
Employees of AidandAttendance.com have received extensive training on the application software and are qualified to provide assistance with navigating the application technology but cannot and will not advise the customer as to eligibility or requirements for VA benefits.
The United States Department of Veterans Affairs provides useful information for those who wish to learn more about the Veterans Pension Program. On the VA website, you can find out who is eligible. There are pension benefits for the Veteran and for the Surviving Spouse and dependent children of the Veteran.
Senior real estate
The ElderLife senior real estate services includes options for utilizing equity in the home to pay for senior living and care.
The ElderLife real estate team is especially valuable for those who are looking to coordinate the sale of a home from afar. ElderLife’s in-house real estate agents work with the local agent to ensure they have all the resources they need to make sure the home sale goes smoothly, and communicate with you through the entire process.
ElderLife works with older adults and their family members every day. Whether you are simply moving from one house to another, or you are moving from your home to an assisted living community, we focus specifically on your needs and desires. We work with real estate agents who are especially sensitive to understanding and accommodating the needs of our clients. Our in-house real estate team will be with you every step of the way, to advocate for you to ensure that you are receiving the service you expect.
Yes. We can help with repairs, decluttering, cleaning, estate sales, packing, moving, and preparing the best listings to help the home sale go as smoothly and as quickly as possible. Our real estate team is experienced in quickly preparing an older adult’s home to sell for the maximum value.
Bridge loans
A Financial Concierge® will work with you to determine how much additional money you’ll need while you’re waiting for your long term plan to pay for care to realize.
You can apply over the phone by calling our toll-free number (888) 228-4500 or online by using our secure form. In most cases, you can complete your application in less than five minutes. There are no fees to apply, and the process is fast and easy. Also, as many as six people can apply on the loan, and they don’t have to be related.
Contact or call us at 888-228-4500 to get current interest rates.
There is no prepayment penalty on the loan. You can pay the entire balance due at any time during the life of the loan without penalty.
Your funds are sent directly to the senior living community quickly and easily. Each month you decide what you would like to send, and the amount you request can vary month by month.
Most ElderLife Bridge Loans are structured like a line of credit. You only draw down what you need on a monthly basis. While we approve you for the credit limit, you only pay interest on what you borrow and you only pay back what you drew down. However, if you need a large sum up front, ElderLife can structure the loan as an amortizing loan. A Financial Concierge® will work with you to determine the best structure for you.
